FAQ

About Us

1. What is “To The Moon”?

“To The Moon” provides AI-powered automation services designed to help your business capture leads, respond faster, and grow with less manual effort.

2. How does it work?

We integrate smart systems like auto-replies, follow-ups, and missed-call texts into your existing communication tools — no technical knowledge required.

3. Who is this for?

Any business that handles customer inquiries — from gyms to dentists to realtors. If you get calls, emails, or leads, we can help you automate the boring stuff.

4. What makes us different?

We specialize in practical, lean AI systems that generate real results — without bloated tools, overpriced software, or unnecessary fluff..

5. What’s the long-term goal of “To The Moon”?

To help 1000+ businesses grow through lean AI automation — and build a future where tech frees you up instead of slowing you down.

Setup, Ease of Use & Requirements

6. What happens after I sign up?

We send you a message with a clear map of everything that comes next to get your business automated! You’ll be up and running in just a few days.

7. Can I approve emails before they go out?

Yes — you can choose full auto or manual approval.

8. Do I need technical experience to use this?

No. We handle the setup, and you just get the benefits — faster replies, more conversions, more free time.

9. Do I need new software?

No — we integrate with what you already have (email, SMS, calendars).

10. Do you help with the setup?

Yes — we handle the tech and make sure everything works seamlessly.

11. What if I don’t know what to automate?

No problem — we’ll guide you through it. We’ll look at your business and suggest high-impact automations to start with.

12. Can this work if I’m a solo business owner?

Absolutely. In fact, automation gives solo owners and entrepreneurs a huge edge — making you look and operate like a bigger team.

Features & Capabilities

13. Is this a chatbot?

Partially. We use smart replies where appropriate, but our focus is on real-world automation: text replies after missed calls, AI-generated emails, and smart workflows.

14. Is this a CRM?

We don’t replace your CRM — we supercharge it. If you don’t have one, we help you build a light, effective system with what you already use.

15. What if I already use email and texting?

We don’t replace — we enhance. We automate follow-ups, missed calls, and even write AI-powered replies when you’re busy.

16. Will this save me time?

Absolutely. Most clients save 5–10 hours a week by automating repetitive communication.

17. Can this help me when I miss a call?

Yes — your lead gets a professional text back instantly, so you never miss the chance to convert them.

18. How does the missed-call text system work?

When someone calls and you can’t answer, they get a friendly automated text asking how you can help — instantly.

19. Does this work after hours or weekends

Yes. It runs 24/7 so your business always stays responsive, even when you’re offline.

20. What do the texts say?

We personalize them to your brand and business. Example: “Hi, sorry we missed your call! How can we help?"

21. Can I change the wording?

Of course — you have full control. We help you write a version that fits your style.

22. Can this text system handle replies too?

Yes — we can set up AI or pre-defined responses to reply to common questions automatically.

23. What kind of emails can you automate?

Lead follow-ups, appointment confirmations, reminders, thank-yous, upsell offers — all the stuff that builds trust and drives revenue.

24. What’s an AI-powered email?

It’s a smart message written based on context — so when a lead says, “I’m interested,” it replies with a professional follow-up without you typing a word.

25. Can I track how many leads or messages the system handles?

Yes — we can provide simple reporting so you know how many leads were captured, how many texts or emails were sent, and what your follow-up rates look like.

26. Can I send newsletters or promos too?

Yes. We can schedule recurring emails or one-time campaigns, fully branded to your business.

27. Will this connect with Gmail or Outlook?

Yes — we integrate with most email platforms, including Gmail, Outlook, and business domains.

28. What if I want to reply to some leads personally?

You can jump in anytime. Automation just covers you until you’re ready to take over.

29. Is the AI smart enough to sound human?

Yes — we train it to match your tone. Most leads don’t even realize it’s automated.

30. Can I see the messages before they go out?

Definitely. You can preview or set approval flows to stay in full control.

31. Can this book appointments for me?

Yes — we can connect it with your calendar so leads can book themselves directly.

32. Can I pause or turn off the AI if I need to?

Yes — everything is flexible and easy to toggle as needed.

Results & Business Impact

33. How will automation help my business grow?

By responding instantly to leads, you convert more of them — before they go elsewhere.

34. Will this help me get more clients?

Yes. Many clients start small and scale up once they see the results. Our system adapts whether you have 5 leads a day or 500.

35. What’s the ROI of using automation?

Clients typically see better lead conversion and retention — often turning one saved client into considerable increases in revenue.

36. What if I’m not getting that many leads?

Then every lead matters more. Automation helps you convert more of what you’re already getting.

37. Is this useful if I already have a receptionist?

Yes. This acts like a 24/7 digital assistant — covering off-hours, weekends, and any leads that slip through.

38. Can this help my business grow without spending more on ads?

Yes. By responding instantly and following up intelligently, you convert more of your existing leads — no extra ad spend required. It’s growth by optimization, not just promotion.

39. Will this make my business feel less personal?

Not at all. We customize everything so your tone and brand come through clearly — even in automated replies.

40. Can this help reduce no-shows?

Yes — we can send automated reminders and confirmations to help clients show up on time.

Pricing & Plans

41. How much does this cost?

Prices start at $99/month for the Standard Plan and $199/month for the Premium Plan.

42. What’s included in the standard plan?

Email automation, basic setup, and ongoing support — perfect for getting started.

43. What do I get in the premium plan?

Priority support, missed-call texting, appointment booking, and fully custom workflows.

44. Can I upgrade or downgrade later?

Yes — you can change plans anytime based on your business needs.

45. Do you offer refunds?

We do not offer refunds. However, we offer a risk-free trial so you can experience the service before committing. After purchasing, subscriptions are billed monthly and can be canceled at any time. If you believe a refund is warranted due to unusual circumstances, you may submit a request for review at contact@tothemoonspace.com

Support, Security & Ownership

46. What if something stops working?

We offer fast support and proactive monitoring to fix any issues quickly.

47. Do I own the data and contacts?

Absolutely. Your contacts and data are always yours.

48. Is this safe and secure?

Yes. We use industry-standard encryption and don’t store sensitive data unless needed for your workflow.

49. Do you sell or share my data?

Never. Your info stays private — always.

50. Will this keep working as I grow?

Yes — our systems are built to scale with your business.